Choosing A Provider For Your Business Phone System

October 7th, 2013 | by RS
Choosing A Provider For Your Business Phone System

If you want to get a new business phone system for your company, one of the first things to decide is who you will choose as the provider. It can be a complex decision to make because there are many factors involved in choosing a new phone system. Here are some of the factors to keep in mind to make your decision easier.

Wide Range of Features

When choosing your business phone system provider, one of the first things to consider is the range of features that they can provide you with. There are numerous useful features that you may require, including direct dial, call logging, call recording, voice-mail, conference calls, auto attendant and more. Make sure you know what it is you require, and then find a company that can provide you with everything that you need.

You may need a system that makes more than just calls. Some systems can also handle fax, data, video, VoIP and other advanced technology to help you get even more features from your system.

Choosing A Provider For Your Business Phone System

Bespoke Solutions

Some providers may be able to design bespoke solutions for your particular business, whether you are a small single-site company or a large multi-site company. You may want something simple, or a more complex system that utilizes the internet, fax, mobile and more, and you should find a provider of business phone systems who can tailor a system to your unique requirements.

This only comes from a company that understands your needs in detail, and this will involve spending time with your business and becoming familiar with all of your requirements to advise you on the best solutions and recommend the best system that will give your productivity a boost and cuts costs.

Independent Advice

It is a good idea to find a company that is not linked to any particular manufacturer because they will then be able to give you completely independent advice without being biased. If they provide a range of systems, there is more chance that you will be able to find the perfect solution for your business without being pushed into choosing a system from a particular manufacturer.

Cost Considerations

You don’t necessarily want to choose the cheapest phone system for your company, but you do want to know exactly what you are paying for. It is therefore a good idea to choose a company that has transparent pricing and no hidden costs.


Introducing a new phone system into your office can be confusing for your employees. Training is therefore a useful service that some providers may be able to offer so that you can get the most from your system. Ask about training and after-sales support when you choose a provider and see what sort of service they provide.

Always Try Before You Buy

These are all some of the main factors that you should consider when you are looking for a provider for your new business phone system. However, whatever features you need, and however large and complex you need the system to be, always try to find a provider who will let you try out the system before you make a decision on whether it is right for you. Ask for a full demonstration of the capabilities of the system so you can avoid investing in something that does not work for your organization.